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Monzo Restores Mobile App Service After Nationwide Outage

lite News Desk 2 min read

At a glance

  • Thousands of Monzo users reported app access issues on Tuesday afternoon
  • Monzo activated its backup system to maintain essential services
  • The outage was resolved later the same day

Monzo customers across the UK experienced a temporary disruption to the bank’s mobile app on Tuesday afternoon, affecting access for thousands of users. The incident prompted Monzo to implement its backup banking measures to ensure continued service availability.

The outage began shortly after 3 pm UK time, with Monzo’s status page indicating platform issues. Reports of difficulties accessing the app quickly appeared, and Downdetector logged over 4,000 outage reports soon after 15:00 GMT.

Monzo responded by activating its backup banking service, known as Monzo Stand-in. This system allowed customers to continue making card payments, withdraw cash, freeze cards, and send or receive bank transfers while the main app was unavailable.

Monzo Stand-in operates as an independent backup platform, specifically designed to maintain essential banking functions during periods of technical disruption. This measure ensured that customers retained access to core services despite the outage affecting the main app.

What the numbers show

  • Over 4,000 outage reports were recorded on Downdetector after 15:00 GMT
  • The service disruption began shortly after 3 pm UK time
  • The issue was resolved later the same day, restoring normal app access

Monzo confirmed later on Tuesday that the technical issue had been resolved. The bank stated that customers could once again use the mobile app as normal following the restoration of service.

The outage affected users nationwide, as indicated by widespread reports and updates on Monzo’s official status page. The bank’s use of its backup system helped to minimize disruption for customers during the incident.

Monzo’s approach to service continuity during outages involves maintaining a fully independent backup system. This system is intended to ensure that essential banking operations remain available even when the primary platform encounters technical problems.

Following the resolution of the outage, Monzo resumed normal operations for its mobile app. The bank’s actions during the incident focused on restoring access and maintaining key services for its customers.

* This article is based on publicly available information at the time of writing.

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