Vinted users are frustrated after a recent update altered item sizes without prior notice. The change has led to confusion and dissatisfaction among shoppers and sellers alike.

At a glance

Sizing Changes Cause Confusion

Vinted, the popular second-hand shopping app, has recently revised its sizing categories for women's and children's clothing. This update has resulted in many items being listed with incorrect sizes, leading to frustration among users. The company did not inform its users about the changes in advance, prompting an outcry on social media. The new sizing system aims to align Vinted with other platforms, according to a statement on its website. Users are now advised to check their listings and manually update the sizes if necessary. This has left many feeling overwhelmed, as they must adjust each listing individually. Previously, sizes were displayed with both a numeric size and a letter, such as S/8 or M/10. The updated system now uses a letter and a range, for example, S/UK 8-10. In some instances, sizes have been reclassified, which has added to the confusion.

User Reactions Highlight Frustration

Many users have taken to social media to express their dissatisfaction with the changes. Charlotte Lunn, a seller from Derby, voiced her anger over the need to manually change sizes on every listing. She highlighted the personal impact of the update, stating that selling on Vinted has been crucial for her since losing part of her income due to chronic illness. The backlash from users is significant, as many rely on Vinted for their second-hand shopping needs. The app has gained popularity as a fee-free alternative to other platforms like eBay and Depop, making it an attractive option for both buyers and sellers.

Company's Justification for Changes

Vinted has defended its decision to change the sizing system, claiming it will make shopping on the app "easier than ever." The company asserts that the new sizes will be more accurate, especially for items purchased from international brands. However, the lack of communication regarding the changes has left many users feeling blindsided. In addition to the recent sizing update, Vinted has faced backlash in the past. Last year, the company reversed a change to its shipping options after receiving negative feedback from users. This history of user dissatisfaction raises questions about how Vinted will address the current concerns surrounding the sizing changes.

Future Implications for Vinted

With over 100 million users worldwide, including 18 million in the UK, Vinted's decisions have significant implications for its user base. The company reported a profit for the first time last year, indicating its growing success in the second-hand market. However, maintaining user trust and satisfaction will be crucial for its continued growth. As Vinted navigates this latest controversy, it remains to be seen how the company will respond to user feedback and whether it will implement further changes to improve the user experience.